Shipping policy
Thank you for shopping with GoalPaw. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–5 business days after payment is confirmed.
Please note that processing times may be slightly longer during:
- Holidays
- High-demand periods
- Product launches
- Promotional events
Shipping Times
Estimated shipping times vary depending on your location.
Typical delivery estimates:
- United States: 7–15 business days
- Europe: 7–18 business days
- Israel: 7–18 business days
Please note that these are estimated delivery times and are not guaranteed.
Tracking Information
Once your order has been shipped, you will receive a tracking number by email.
Tracking updates may take several days to appear depending on the shipping carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees determined by your local customs authority.
These charges are the responsibility of the customer.
GoalPaw is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is lost or delivered to the wrong address, GoalPaw cannot guarantee a replacement or refund.
Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally happen due to:
- Customs clearance
- Weather conditions
- Carrier delays
- High shipping volume
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Split Shipments
In some cases, orders containing multiple items may arrive in separate packages depending on product availability and warehouse logistics.
Order Cancellations
Orders may only be canceled within 12 hours after purchase. After this period, the order may already be processed or shipped.